Shipping & Returns

 

Delivery

Delivery is via Royal Mail 1st class post. Ready made items dispatch within 24 hours of your order and should arrive within 1-3 working days following dispatch. At this time, I don't dispatch at the weekend or on bank holidays. If you are local to Ramsgate, please contact me if you’d like to pick your item up. If you want a next day service (only available for ready made items) via Special Delivery please contact me for a quote.

Made to order hats have a 2-3 week lead time and will ship via Royal Mail 2nd or 1st Class Post as soon as they are ready.

Delivery charges are based on the parcel weight and the price will range from £2.95 to £5.95 for the majority of orders.  

N.B In an effort to be a more sustainable business and reduce waste, your postal package will likely be sent in reused boxes or packaging.

International Delivery

All international orders are posted Royal Mail, recorded delivery from Kent, England, we include your tracking number in the email sent out to you once your item has been dispatched.

Delivery charges are based on the parcel weight and the price will range from £10.50 to £20 for the majority of orders. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

Returns & Exchanges

I hope you love your goods but if you are not completely satisfied with your purchase please contact me within 5 days of receipt and we can discuss an exchange for another piece or store credit. 

I do not offer cash refunds at this time. To request a return, please email jessiecutts@gmail.com.

You must return the item unworn and unwashed, with the original tags attached. Items should be posted back within 14 days of the original shipping date. Insuring the package is recommended, and obtain a tracking number, as Cutts & Sons cannot be held responsible for lost packages.